Privacy Policy

The Privacy Policy is part of the General Conditions that govern this website.

VERSION 22nd May, 2018

Who is responsible for processing your data?

NINETEEN LAVANDER, S.À R.L.
Address: Carretera Alicante, 94 03690 (San Vicente del Raspeig).
Tax ID code: LU31563238

You can contact us by any method.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend you review it and, if you have registered and you access your account or profile, you will be informed of the changes.

If you belong to any of the following groups, please expand and read all the drop-down information.

WEBSITE OR EMAIL CONTACTS

What data do you collect through the website?

We may anonymously process your IP, which operating system or browser you use and even the duration of your visit.

If you provide us with information using the contact form, you will be identified and we may contact you, if necessary.

To respond to your questions, requests or inquiries.
Manage the requested service, respond to or process your requests.
Information through electronic means relating to your request.
Commercial or event information by electronic means, as long as it is expressly authorised.
To perform analysis and make improvements to the web regarding our products and services. Improve our business strategy.

Acceptance and consent of the interested party. In cases where an application form must be completed and sent by clicking on the Send button, performing this action will necessarily imply that you have been informed of and have expressly given your consent to the contents of the clause annexed to said form, or your acceptance of the Privacy Policy.

All our forms have an asterisk (*) denoting required data. If you do not complete these fields, or do not check the Accept box of the privacy policy, information will not be permitted to be sent. This text is typically expressed as follows: □ “I am over 14 years of age and I have read and accept the Privacy Policy.”

NEWSLETTER CONTACT

What data do you collect through the newsletter?

You can subscribe to the Newsletter on our website if you provide an email address to which it will be send.

We will store only your email address in our database and send you emails periodically until you cancel your subscription or we stop sending them.

You will, at all times, have the option of cancelling any communication.

Manage the requested service.
Information through electronic means relating to your request.
Commercial or event information by electronic means, as long as it is expressly authorised.
Perform analyses and make improvements in mailing in order to improve our business strategy.

Acceptance and consent of the interested party. In those cases where you subscribe, it will be necessary to check a box and click on the Send button. This will necessarily imply that you have been informed and have expressly given your consent to receiving the Newsletter.

If you do not complete these fields, or do not check the Accept box of the Privacy Policy, information will not be permitted to be sent. This text is typically expressed as follows: □ “I am over 14 years of age and I have read and accept the privacy policy.”

CLIENTS

What data of mine do you use?

Preparation and monitoring of quotes through communication between the two parties.
Information through electronic means relating to your request.
Commercial or event information by electronic means, as long as it is expressly authorised.
Management of administrative, communications and logistics services carried out by the responsible party.
Invoicing and pertinent tax declarations.
Perform the corresponding transactions.
Control and debt management.

QUALITY SURVEYS

What data from surveys do you use?

Assess the level of quality in the service provided.
Improve the services offered in accordance with the ISO.

The express consent of the respondent shall constitute the legal basis.

PROVIDERS

What data do you use as providers?

Information through electronic means relating to your request.
Commercial or event information by electronic means, as long as it is expressly authorised.
Management of administrative, communications and logistics services carried out by the responsible party.
Carry out the corresponding transactions.
Invoicing and pertinent tax declarations.
Control and debt management.

The legal basis is the acceptance of a contractual relationship, or failing that, their consent when contacting us or offering us their products by any means.

CONTACTS THROUGH SOCIAL NETWORKS

What data from social networks do you use?

Respond to your questions, requests or inquiries.
Manage the requested service, respond to or process your requests.
Connect with you and create a community of followers.

The acceptance of a contractual relationship in the environment of the social network in question, and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Google* http://www.google.com/intl/es/policies/privacy/

*(Google+ y YouTube)

How long do store personal data?

Consultation or cancellation by us of your data is limited as your profile is specific. We will process them as long as you allow us to, by following us, being friends or clicking “Like”, “Follow” or similar buttons.

Any modification to your data or restriction to information or publications must be made through your user or profile configuration in the social network itself.

JOBSEEKERS

What data from my CV do you use?

Organisation of selection processes for hiring employees.
Call you to for job interviews and evaluate your candidacy.
If you have given us your consent, we may pass your CV on to collaborating or related companies, with the sole intention of assisting you in finding employment.
If you have checked the Accept box of the Privacy Policy, you consent to us sending your job application to other companies that form the group so that they may include it their personnel selection processes.

You are also informed that, one year after receipt of your curriculum vitae, it will be destroyed securely.

Your unequivocal consent by sending us your CV shall form the legal basis.

Do you include data of third parties?

No: as a general rule we only process the data provided by the interested party. If you provide us with data from third parties, you must first inform and request the consent of those third parties, otherwise you exempt us from any responsibility for the non-compliance of this requirement.

What about children’s data?

We do not process data of anyone under 14 years of age. Therefore, please do not provide data if you are under that age or, if applicable, data of third parties under that age. NINETEEN LAVANDER, S.À R.L. is exempt of any responsibility for the non-compliance of this provision.

Will you use electronic means to contact me?

Only to deal with your request and if it is one of the contact means you have provided.
If we send commercial information, this will have been previously and expressly authorised by you.

What security measures do you apply?

You can rest assured: the level of protection of your personal data we process is optimum. We use the most up-to-date means and technical measures to avoid the loss, misuse, alteration, unauthorised access and theft of personal data.

Who will my data de sent to?

These data will not be transferred to any third parties except for reasons of legal obligation. Specifically, they will be sent to the Spanish state tax authorities (AEAT) and to banks and financial institutions for the payment of the services provided or products purchased, as well as to those responsible for the processing required for the fulfilment of the agreement.

In the case of purchase or payment, if you choose an application, website, platform, bank card or any other on-line service, your data will be transferred to that platform or will be processed within that environment, always with maximum security.

When we request it, the website development and maintenance company, or the hosting company, will have access to our website. They will have signed a contract to provide services that requires them to observe the same level of privacy as we do.

Any international transfer of data when using American applications shall adhere to the Privacy Shield agreement, which guarantees that United States software companies comply with European data protection policies regarding privacy.

What are my rights?

To know if we are processing your data.
To access your personal data.
To request the rectification of any inaccurate data.
To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw consent granted.
To request the processing of your data be limited in certain aspects, in which case we will only store them in accordance with current regulations.
To transfer your data, which will be provided in a structured, commonly-used or machine-readable format. If you prefer, we can send them to a new responsible party as designated by you. This is valid only in certain cases.
To file a claim with the Spanish Data Protection Agency, or competent control authority, if you believe that we have not attended to you correctly.
To revoke consent you may have given for any processing and at any time.

If you modify any information, we would appreciate you informing us so we may keep it updated.

Can I get a form to exercise my rights?

We have forms for the exercising of your rights which you can request by email or, if you prefer, you can use the ones provided by the Spanish Data Protection Agency or third parties.
These forms must be signed electronically or accompanied by a photocopy of your ID document.
If someone else represents you, you must attach a copy of their ID, or they must sign it electronically.
The forms can be presented in person, by letter or by email at the address of the person responsible indicated at the beginning of this text.

How long do you take to respond when I exercise my rights?

It depends on the right, but no more than one month from your request, or two months if the subject is very complex and we notify you that we need more time.

Do you process cookies?

If we use cookies of a type other than those which are strictly necessary, you can consult our cookies policy via the corresponding link on the landing page of our website.

How long do you store my personal data?

Personal data will be stored as long as you remain connected to us.
Once you disassociate yourself, the personal data processed for each purpose will be stored for the legally stipulated time periods, including the period in which a judge or court may request them, regarding time limitations for legal actions.
In the case of legal obligation, the data processed will be stored while the aforementioned legal limits have not expired, or, if no legal term exists, until the interested party requests their elimination or revokes their consent.
We will store all the information and communications related to your purchase or the provision of our service for the duration of the guarantees of said products or services, in order to respond to possible complaints.